Front Office Manager

Located on the foreshore of Port Hedland, with sweeping views of the Indian Ocean, The Hedland Hotel is the accommodation venue of choice for travellers in the Iron Ore capital of the world, Port Hedland. 
 
The multifaceted Hedland Hotel recently underwent an inspired Palm Springs transformation in 2023 with a major redevelopment of all public spaces including all Food and Beverage outlets. Refurbishment of all Guest Accommodation is scheduled to begin in 2025.
 
Recently winning the 2024 PHCCI Excellence in Business and Tourism Award, an exciting opportunity is available at The Hedland Hotel for a Front Office Manager.

This full-time role is responsible for the hotels front office operations providing the first point of contact to guests, assisting with all aspects of their stay, including check in, check out, guest inquiries, providing information on facilities and services and associated reception duties.
 
Key responsibilities include:
 

• Managing the front office team and working as part of the wider hotel management team.
• High degree of front office customer service, providing all guests a warm welcome to the hotel and assisting with all aspects of their stay.
• Optimising revenue opportunities, seeking out business efficiencies in room inventory management and sales.
• Planning with hotel management in relation to reservations, groups, functions and events bookings.
• Be conversant in all relevant property, security, emergency and health and safety procedures.
• Maintaining accurate guest accounts and accounts receivable, adhering to confidentiality policies and procedures.

What We Are Looking For:

• Previous experience in front office management
• Highly effective verbal and written communication skills
• Ability to work in a fast-paced environment
• Experience with CMS Guest Centrix (preferred but not essential)
• Availability to work weekends and public holidays and assisting with afterhours call outs
• Working rights within Australia

What we offer:

• Free offsite accommodation in a 2-bedroom unit including all utilities & Wi-Fi, duty meals during your employment
• Attractive staff benefits including food and beverage and room rate discounts across all Prendiville hotels.