Privacy

Prendiville Group of Companies trading as “Prendiville Group ” (referred to as “Prendiville Group”, “we”, “us” and “our”). Prendiville Group respects privacy and is committed to complying with the Privacy Act 1988 (Cth). Prendiville Group wants to make sure that you fully understand what we collect from you, how we use it, and the safeguards we have in place designed to protect it. 

Our Commitment

We respect your right to privacy and we aim to ensure you have a trustworthy experience with us, including when using our websites, using our online services, visiting our venues and booking with us. We understand that you care about how your personal information is used by us, and we want to share with you the policies and practices we’ve adopted. This way you can feel confident about how we handle personal information entrusted to us. 

This privacy policy sets out how we collect, use and store and disclose personal information and serves as an expression of our commitment to make your experience satisfying and safe and to protect your personal information.

Your consent‍‍

By using this website or by entering our venues, you consent to the collection and use of your personal information by Prendiville Group in the manner set out in our privacy policy. By using our website and our social media channels, posting comments about us in any forum, providing any personal information to us, making enquires with us, visiting our venues, or booking with us, you confirm that you agree to and consent to the terms of this privacy policy and our collection and use of your personal information, to the extent that your consent is required by any applicable law.
If we change our privacy policy, we will post those changes on this page so that you are always aware of our current practices in respect of the information we collect, how we use it, and under what circumstances we disclose it.

What personal information do we collect?‍

Personal information is information or an opinion (whether true or not) that identifies or is capable of reasonably identifying you.

How we collect or generate your personal information‍

This section sets out the ways in which we may collect or generate your personal information, as well as other information which may not identify you personally.

• Visiting our website
  By visiting and using our websites, you or your computer or device may provide personal information and other information. This includes: information which is automatically provided by your browser to our servers; information recorded on our web servers about your interaction with our website and pages viewed; geolocation data if your device is geolocation enabled; information we capture or place on your computer or generate using cookies or other technologies on our website; and information you input into forms and fields on our website.
• Information you provide
  Your personal information will include information you provide (or later amend), whether: from correspondence with you; verbally to us over the phone or in person; by filling in any field or form on a website; by posting on any of our social media channels; by posting on any forum referencing us; by filling in any printed form we provide you; by e-mail  or electronic message ; from documents you provide; and from updates to any information you provide from time to time. This includes when you: register or subscribe for or use any service, account, membership or loyalty program; purchase a gift certificate or make an enquiry or booking whether in person, by phone, through our websites or otherwise; check-in to one of our hotels; purchase tickets to any event we organise; send us your comments or suggestions; subscribe to any newsletter or other publication; and request sales and advertising information, including brochures.
  If you do not provide us with your personal information, we may be unable to provide you with, for example, the information you require or to make a booking on your behalf.

• Video Surveillance
  In order to provide a safe and secure environment for our patrons and employees, some of our venues are under constant video surveillance. Video footage is retained for 28 days unless required for an investigation in respect of, for example, a breach of security or suspected illegal or suspicious activities. Please note that retaining the video footage is a legal requirement for licensed premises. All persons movements upon entering licensed premises will be subject to monitoring by security systems such as CCTV and body worn video which includes audio. CCTV footage shall not be shared or distributed to third parties except as required by law or with the consent of the individuals involved. 

• Information obtained from third parties
  We may obtain personal information concerning you from third parties, including from: people making enquiries or bookings on your behalf, providers of any meetings or event services which are enquired about or booked with us, and people referencing you in posts on our social media channels.

One of our online booking systems is provided by a third party. We collect the personal information you provide in respect of a booking made via this system, such as your name, email address and phone number. We may also obtain personal information from a third party, which provides a location-based customer intelligence platform which enables us to see what is happening on our social media pages, as well as at our venues when a person has enabled geolocation on their device and makes a social media post while at our venues.

We may also collect your personal information from our commercial partners in respect of, for example, services they provide in our venues or in connection with ventures we operate together. me&u, a commercial partner, operates our in-venue digital ordering and payment app. 

What Types Of Personal Information Do We Process?‍

This section summarises the types of personal information that we process:

• Information concerning you as an individual:
  Personal information collected may include, for example, your name, age, photograph, gender, address, phone number, e-mail address, social networking contact details and any other information provided to us by or in relation to you which concern you as an individual.
  

Electronic newsletters (Dispatches):

We offer a free electronic newsletter to users. Prendiville Group gathers the email addresses of users who voluntarily subscribe. Users may remove themselves from this mailing list by following the link provided in every newsletter that points users to the subscription management page. 

• Business-related information
  If you are an individual associated with a business or other organisation that is our customer, then your personal information may include the following information that we link to you: business or organisation details (such as name, address, telephone numbers, payment arrangements, financial information, etc.), your relationship with that business or organisation (such as owner, partner, director, shareholder, employee, or agent), and your contact details within that business (such as work address, work telephone and mobile numbers, and work e-mail address).

• Survey Information
  Information collected or generated out of any surveys we conduct.

• Feedback and user-generated content (UGC)
  Feedback or content submitted by you in relation to services we provide.

• Competition information
  Information collected or generated out of any competitions or promotions we run. Our competitions and promotions are usually subject to their own terms and conditions, which may also address additional privacy matters.

• Account, registration and loyalty information
  Information concerning any accounts, registrations, or memberships with us, or participation in any loyalty program.

• Correspondence
  Correspondence, communications and messages, including between you and us, and between us and third parties, including relating to any booking or booking enquiry, or performance of any contract.

• Social media
  Any information (including your social media user details, feedback, comments and photos) you post on our social media channels or any forum which relates to us.

Website usage information and cookies

We may collect information about your visits to, browsing of, and use of our websites, unless your web browser blocks this. The range of information we collect will depend on how you interact with our websites.

This information may include: your IP address (a unique identifier allocated to your computer or device for your connection to the internet); your computer or device details (PC, tablet, smartphone, watch etc.); the make and version of web browser (e.g. Internet Explorer, Firefox, Safari, Opera, Chrome) you are using; your operating system (e.g. Windows, Windows Phone, OSX, iOS, Android, Linux etc); your time-zone and geolocation data; your browser plug-ins; any web-page you came from, identified as the referrer web page address by your web browser; cookies; page response times; download errors; pages and parts of pages you visit; usage you make of our websites, including enquiries and searches undertaken, and registrations for accounts, forums etc.; services and products you viewed; length of visit to our websites and pages; page interaction information (such as scrolling, keys pressed, mouse clicks, touches, and mouse-overs). This will normally be collected and used anonymously, and aggregated for analysis, with your name and any characteristics identifying you remaining anonymous. Our privacy policy will apply to this information, and it will be treated as your personal information, if this information is in any way linked to you personally.

Additional website information which is collected may also include: information inputted into forms and field; registrations for any accounts, forum, feedback mechanism, social functionality, newsletters or other features of our site; usernames and passwords, log-in / out history, and settings; actions taken within any account or other registration, including view and update and changes to settings; and posts to any forum, feedback, review or other social functionality on our websites.

We may also use cookies to collect information about your activity on our website so that we can send you information we think may be of interest to you. When cookies are used on this site, they store information about your visit, which may include a unique identifier or value to indicate whether you have visited a webpage. We may use this to identify you when you engage with our website more than once. Most internet browsers are set up to accept cookies. If you do not wish to enable cookies, you may be able to change the settings of your browser to refuse all cookies or to notify you each time a cookie is sent to your computer.

What do we use your personal information for?‍

This section sets out the uses which we make of your personal information:

• Operate our websites:
  To operate and provide the search, booking, accounts, review, forums and other services, facilities and functions of our websites. This includes customising your online experience by providing you with more relevant online offers and updates, managing any accounts or registrations you have with our websites and making changes to your settings and profile at your request.

• Provide information and respond to enquiries:
  To provide information to you about our websites, systems and services, including to respond to booking enquiries and searches for restaurants, meetings, events or weddings, and to keep you updated generally.

• Bookings and other contracts:
  To enable you to make bookings, redeem gift certificates and to fulfil, provide, perform, administer, manage, and enforce all bookings, orders, and other contracts which relate to you, and to process any transactions authorised or made with us which relate to you.

• Payments:
  To collect and make payments due and administer our accounts.

• Communication with you:
  To communicate with you concerning any enquiries, bookings, hospitality services provided, problems and complaints, and to respond to any submissions, enquiries or requests from you.

• Record keeping:
  To keep internal records and maintain reasonable archives, including in respect of enquiries, bookings, contracts, hospitality services, and complaints.

• Manage and improve our business:
  To analyse, audit, provide, operate, administer, maintain and improve our business, websites, systems, and services; to carry out surveys and analyse the results; to run promotions and competitions; for security purposes at venues; to prevent fraud and/or identify and investigate suspicious transactions; to undertake product or customer research/development; to assist us in and help us to improve our sales, editorial, advertising and marketing processes; to carry out other business development and improvement activities; and to provide training to our staff, sub-contractors and suppliers. For example, we may use your personal information to help us profile how our websites are generally being used. We may also use this information to ascertain interests so that we can better tailor our business offerings.

• Direct marketing:
  To carry out direct marketing to you. See below for further information.

• User Generated Content (UGC):
  By submitting UGC to our websites by electronic mail, posting on our websites or otherwise, including any reviews, questions, comments, suggestions, ideas, photos or the like contained in any submissions (collectively, “Submissions”), you grant Prendiville Group and its affiliates a nonexclusive, royalty-free, perpetual, transferable, irrevocable and fully sub-licensable right to (a) use, reproduce, modify, adapt, translate, distribute, publish, create derivative works from and publicly display and perform such Submissions throughout the world in any media, now known or hereafter devised; and (b) use the name that you submit in connection with such Submission.

• Advertising:
  To report aggregate information concerning usage of our websites to our advertisers. We normally create anonymous statistical information about browsing actions and patterns, and do not identify any individual.

• Legal obligations:
  To meet our legal obligations including, for example, to comply with licensing requirements under the Liquor Control Act 1988 (WA).

• Anything you have specifically consented to:
  Any purpose for which we have obtained your consent.

• Use of your personal information for direct marketing:
  We do not use or disclose your personal information for direct marketing purposes unless we have obtained your consent to this, such as through an opt-in tick box on any form or website of ours.
  

Where you have consented to this, we may use your personal information to carry out direct marketing and send you marketing messages, materials, adverts and promotions relating to hospitality services we provide.

We give you options wherever necessary and/or practical. Such choices include:
” opting in to register to receive our electronic newsletters; and
” opting not to participate in certain interactive areas, which alleviates the need to gather any personally identifiable information from you.

You have the right to ask us to stop using your personal information to carry out direct marketing to you. To opt-out of receiving direct marketing from us, please follow the instructions detailed at the bottom of all our email marketing communications or email us at info@prendiville.com.au In any e-mail you send, we would ask you to insert “unsubscribe” as the subject heading.

To whom will we disclose your personal information?‍

Prendiville Group uses your personal information to tailor our content to suit your needs and help our us better understand our audience’s demographics. This is essential to keeping our service free.

We may disclose your personal information for the purposes described in this privacy policy to: our employees and related bodies corporate; our suppliers, contractors,  service providers and agents from time to time that provide services to us or help us to provide and market our services to you ; and other persons, including government agencies, regulatory bodies and law enforcement agencies and courts and as otherwise required, authorised or permitted by law.

These third parties are usually Australian-based, some of them may receive access, process host or store your information in overseas locations. Before we disclose any personal information to a third party, we take reasonable steps to ensure that the third party will protect your personal information in accordance with Australian privacy laws and in a manner consistent with this privacy policy. Third parties are required to restrict their use of this information to the purpose for which the information was provided.

Security

Prendiville Group operates secure data networks protected by industry standard firewall and password protection systems. Our security and privacy policies are periodically reviewed and enhanced as necessary and only authorized individuals have access to personal information.

Third Party Links‍

Our websites and electronic communications may contain links to other websites operated by third parties. These third party websites are not subject to this privacy policy or our privacy standards and procedures. . We have no responsibility or liability whatsoever for the content, actions or policies of third party websites, nor do we endorse them. The privacy policies that apply to those other websites may differ from our privacy policy., so we encourage you to read them before using those websites.  

How Long Do We Keep Your Personal Information For?‍

We keep your personal information for so long as reasonably necessary for the purposes for which we use it, and if longer, for any duration required by law, and for statutory claims limitation periods where your personal information may be relevant to any possible liability we may have to you.

Requests for Access and Correction‍

You are entitled to request access to the personal information we hold about you. You may request us to update or correct any information that is inaccurace, incomplete or outdated. If you would like to access, update or correct any of the personal information we hold about you, you may do so using the Contact Details below and informing us that you wish to do so.
There are some circumstances specified by law where we may refuse your request for access to and/or the correction of your personal information. However, if we do, we will telll you why. We may charge reasonable costs for responding to your request.

Making a complaint‍

If you have any concerns or a complaint about a breach of your privacy or the way we have handled your personal information, please contact us using the Contact Details below and clearly inform us of the nature of your complaint. Please include your name and email address and telephone number.

We will then investigate your complaint and endeavour to provide you with our response within a reasonable time. If, after receiving our response you still consider that your privacy complaint remains unresolved, you may then, for example, refer your concern to the Office of the Australian Information Commissioner at enquiries@oaic.gov.au or on 1300 363 992. More information is available on the OAIC’s website at  www.oaic.gov.au.

Changes to this privacy policy‍

We may change this privacy policy at any time and from time to time without notice to you, including by publishing a new version on our websites. You should check this privacy policy for updates each time you visit our websites to be sure that you are aware of any changes. You should check the top of the document to see the latest version in force. Any change will be prospective only, and we will not make any changes that have retroactive effect unless legally required to do so.

Applicable Law And Disputes‍

This Policy is subject to the law of Australia. You may obtain further information regarding privacy issues in Australia by visiting the Australian Information Commissioner’s website at http://www.oaic.gov.au/

Contacting Us‍

If you have any questions about our privacy policy or about how we process your personal information, please contact: 

e-mail to info@prendiville.com.au

Telephone: (08 9430 4189) or 

Mail: 41 South Terrace, Fremantle 6151